MoeGo offers a more user-friendly client experience. Expect a quicker and more efficient check-in process and a hassle-free checkout. You’ll also enjoy effortless online bookings that can be accessed anytime, anywhere.

In addition, vaccination reminders and uploads, payments, and booking confirmations will be easier than ever. These are just a few of the enhancements MoeGo brings to our clients.

Yes! We will be launching out new app in the coming months. Stay tuned!

MoeGo is launching Wednesday, January 14th at all Ark locations.

The Ark will email you a customized login link for you to be able to access your new MoGoe account. This link is specific per Ark location and will be shared on the day your preferred location launches the new software by email and text.

Signing up is easy! To get started, make your first Boarding or Daycare reservation or request a Grooming appointment through MoeGo by:

Going to your preferred location and clicking the MoeGo booking link

Entering your phone number

Entering the verification code sent to you

Adding your pet(s)

If you are a returning client:

Go to your preferred location and click the MoeGo booking link

Enter the exact phone number you have previously used with The Ark

Enter the verification code sent to you

All of your information and your pet’s information will be transferred into the new system.

*Please notify us right away by phone or email if any account information appears missing or incorrect.

All upcoming reservations have been transferred and can be viewed in your online profile under “Upcoming Bookings”.

Unfortunately, for security reasons, we were unable to transfer any credit card information to the new system. We ask that you please update your credit card during your first transaction in the new software or when checking out at your preferred Ark location.

Your current packages are not visible in your online profile quite yet, but your package credits have transferred and are able to be used when checking your pet out from The Ark. Please ask our Client Service Specialists for your most up to date package balances at check-out.

Store credits are not currently visible in your online profile.  Rest assured that your store credit balances have transferred and are able to be used when checking your pet out from The Ark.

Your pet’s vaccination records are readily available in your MoeGo account. Just login and go to your pet’s information to see the most up to date information that we have on file.

Please update any updated feeding, medication, and care instructions through your online account.

Note that all previous instructions from our old system have been migrated.

Absolutely! Our Customer Care Specialists are always happy to assist you with appointments and reservations over the phone.